Photo credit: Stephanie Ferrer

 If you hate that call-center type support, you’ll feel right at home here.

I believe in treating customers like dear friends, building loyalty & brand love by doing what’s right for them.


I am a Customer Advocacy Manager with 5 years of experience in customer service, marketing, and community building. I’m making a career out of support….the refreshing kind! When I say I “do support” I mean I make each part of the customer experience my business, from working the front lines, to refining marketing copy and operations processes, to putting together proactive self-help resources that set customers up for success. Support is your product; don’t mess that piece up. So many do it wrong; it’s your chance to shine.

P.S. I like to travel and write about it.